Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hey@zackedlifestyle.com Please note that returns will need to be sent to the following address: Agiletout OPC Private Limited, 1st Floor, Above Gupta Medicose, Civil Lines, Doctor Colony, Udham Singh Nagar, 263153 Rudrapur, Uttarakhand, India.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hey@zackedlifestyle.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hey@zackedlifestyle.com
Refund Policy – Condition of Returned Goods
1. All returned goods must be in original condition, including:
- Unopened packaging
- Intact manufacturer’s seal
- No signs of tampering, damage, or prior usage
2. If any product is returned in a condition that does not meet the above criteria (e.g., seal broken, packaging opened, product used or damaged), refunds for that product will not be processed.
3. In such cases, a convenience charge will be applied as per actual costs incurred, which may include:
- Reverse logistics/shipping charges
- Restocking/handling charges
4. The company reserves the right to inspect all returned goods before approving a refund.
